Miscommunication?

There's nothing like calling your phone provider, and getting free stuff. Today, that happened for me and I am more than happy.

I received a text message from my provider the other day and was told I could get a special deal on a new phone they were launching. I debated back and forth between getting that phone for the amazing deal or possibly purchasing a new phone off eBay. Well, I decided getting a brand new phone for cheaper was the best solution for me.

So, I logged on to their Web site and signed up for the "upgrade" only to find they were only offering me a $20 discount. So, not what the text said. A bit peeved, I called and told them the dilemma. The funny thing is, the representative basically talked me out of it. Not because he couldn't give it to me, but because I had in fact never had that type of phone before.

But, here comes the kicker. I told them I wasn't happy to receive a text about a promotional offer that I wasn't included on and that I have been a customer for a long time, but maybe it was time to switch. This prompted why? So, as nice cordial as I could be I told him what was up and that the discounts are terrible on new phones and it is almost cheaper for me to start a new contract with a new company to get a cool phone at a cheap rate. Then he started bending over backwards to keep me.

What did he do you ask? Well I now only pay $50.00 a month and have unlimited nationwide minutes and I also am getting a new phone in the mail that is only costing me $140. That phone is below the cost of a new contract.

So all-in-all I walked away satisfied. If the new phone I get sucks, I'll return it and probably switch companies. But hey, it's worth a shot right?