Thursday, April 30, 2009

Miscommunication?

There's nothing like calling your phone provider, and getting free stuff. Today, that happened for me and I am more than happy.

I received a text message from my provider the other day and was told I could get a special deal on a new phone they were launching. I debated back and forth between getting that phone for the amazing deal or possibly purchasing a new phone off eBay. Well, I decided getting a brand new phone for cheaper was the best solution for me.

So, I logged on to their Web site and signed up for the "upgrade" only to find they were only offering me a $20 discount. So, not what the text said. A bit peeved, I called and told them the dilemma. The funny thing is, the representative basically talked me out of it. Not because he couldn't give it to me, but because I had in fact never had that type of phone before.

But, here comes the kicker. I told them I wasn't happy to receive a text about a promotional offer that I wasn't included on and that I have been a customer for a long time, but maybe it was time to switch. This prompted why? So, as nice cordial as I could be I told him what was up and that the discounts are terrible on new phones and it is almost cheaper for me to start a new contract with a new company to get a cool phone at a cheap rate. Then he started bending over backwards to keep me.

What did he do you ask? Well I now only pay $50.00 a month and have unlimited nationwide minutes and I also am getting a new phone in the mail that is only costing me $140. That phone is below the cost of a new contract.

So all-in-all I walked away satisfied. If the new phone I get sucks, I'll return it and probably switch companies. But hey, it's worth a shot right?

5 comments:

Moonjava said...

I've learned the last few times for cell phone renewal to "bargain". If you don't ask, you don't get. The worse they can say is "no", right?! :) Glad you got yourself a deal. I just renewed my family plan a few months back and made out with an awesome deal myself, more minutes, which I barely touch, and cheaper by almost $20, with unlimited texting for my phone (not that I come close to unlimited anyways). :)

Stacie said...

Good for you! :) We're coming up on a contract renewal this summer, and I can't wait to get a new phone!

Jess said...

Hope it all works out for you - I've had bad experiences with cell phone contracts! I've just finished one up and I don't intend on getting another one. If I do get another phone - pay as you go, all the way!

a H.I.T. said...

I do that every time my contract is up - you always get an amazing deal...phone companies HATE losing customers!

Lil' Woman said...

Hope it works out for you!

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